PRIVACY POLICY
BSB Software is committed to safeguarding your privacy and ensuring the security and protection of personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit or interact with our website, https://bsb-software.com (hereafter “the Website” or “our Website”). We take a privacy-first approach and adhere to all relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
We at BSB Software respect and value the privacy of our users. Protecting personal data is a core priority of our business. Our data processing practices are designed to ensure transparency, lawfulness, and accountability, and to maintain the confidentiality and integrity of your information in accordance with applicable laws and industry standards.
2. Scope and Role of Data Controller
This Privacy Policy applies to all users of our Website and services, regardless of location, and outlines our practices concerning the collection and processing of personal data. BSB Software serves as the data controller for your personal information, determining the purposes and means of processing the data you provide through the Website at bsb-software.com.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data, depending on your interaction with our Website and services:
a) Usage Data
Data relating to how visitors interact with our Website, including browser type and version, IP address, geographic location, referral sources, access times, session duration, and navigational paths.
b) Account Data
Information submitted when you create or manage an account with us, which may include your full name, mailing address, email address, and telephone number.
c) Profile Data
Data related to your preferences, activity history, transaction behavior, and any additional profile-related details, such as interests or service selections.
d) Communication Data
Any communications you send to us, such as messages submitted through our contact forms, support messages, feedback, and other correspondence. We retain this information to address inquiries and enhance our services.
e) Technical Data
Information collected from your device, including device type, operating system, hardware specifications, device identifiers, system configuration, and network identifiers.
f) Transaction Data
Data relating to purchases or service usage, including billing information, order history, payment method details, delivery information, and related communications.
g) Preference Data
Marketing and communication preferences, including consents or objections regarding promotional messages and selected interests or areas of focus related to our offerings.
4. Legal Bases for Data Processing
We process personal data under the following legal bases, as established under applicable data protection regulations:
– Performance of a Contract: Processing necessary for fulfilling contractual obligations or handling pre-contractual requests.
– Legitimate Interests: For purposes such as website improvement, service enhancement, fraud prevention, and user support, while ensuring these interests do not override your rights and freedoms.
– Consent: Where required, we will obtain your clear and informed consent before processing your data—for instance, in marketing communications or placing non-essential cookies.
– Legal Obligation: To comply with applicable laws, regulations, or legal procedures.
5. Your Rights Under GDPR and CCPA
Subject to jurisdiction-specific limitations and exceptions, you have the following rights with respect to your personal data:
– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request that we delete your personal data, subject to our retention obligations.
– Right to Restrict Processing: Request restrictions in how your data is processed.
– Right to Data Portability: Receive a structured, portable copy of your data or request its transfer to another controller.
– Right to Object: Object to specific data processing activities, such as direct marketing.
– Right to Non-Discrimination (CCPA): Exercising your rights will not result in discriminatory treatment.
– Right to Opt-Out (CCPA): You may opt out of the disclosure of personal information to third parties for business or commercial purposes.
To exercise any of these rights, you may contact us at [email protected].
6. Data Security Measures
We implement appropriate technical and organizational safeguards to maintain data confidentiality, integrity, and availability. These include, but are not limited to:
– Encryption of data in transit and at rest
– Access control mechanisms with role-based permissions
– Secure software development practices
– Regular security audits and penetration tests
– Staff training on data privacy and secure data handling
– Routine backup and disaster recovery planning
While we strive to protect your personal data, no method of transmission or storage can be guaranteed 100% secure; we advise you to take appropriate security precautions when accessing and sharing information online.
7. International Transfers of Data
Personal data processed by BSB Software may be stored and accessed from servers or third parties in jurisdictions outside your region, including countries that may not provide an equivalent level of data protection. Whenever we transfer your data internationally:
– We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
– We comply with international data protection requirements and regional adequacy decisions where applicable.
8. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law. Retention timelines include:
– Usage Data: Up to 12 months for analytics purposes
– Account & Profile Data: For the duration of the user’s account and up to 6 years thereafter for legal or audit purposes
– Communication & Support Data: Retained for 3 years after the last interaction
– Technical Data: Up to 12 months
– Transaction Data: Retained for 6 years for tax, accounting, and compliance obligations
– Preference Data: Retained until updated or revoked by the user
9. Cookie Policy
Our Website uses cookies and similar technologies to provide an efficient, personalized user experience. Cookies fall into the following categories:
– Essential Cookies: Necessary for core Website operations (e.g., login, page navigation)
– Functional Cookies: Enhance Website functionality and remember user preferences.
– Analytics Cookies: Collect data to help us understand user activity and Website traffic (e.g., Google Analytics)
– Performance Cookies: Optimize performance and detect system errors or usage anomalies.
10. Cookie Management & Compliance
In compliance with GDPR and CCPA:
– EU/EEA visitors will be presented with a cookie consent banner to manage preferences before non-essential cookies are set.
– You may withdraw or modify consent at any time via our cookie management interface.
– U.S. visitors may opt out of the sale or sharing of personal data via provided mechanisms.
– You may also restrict or delete cookies using your browser settings, but essential functions of the Website may be affected.
11. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal data from children in this age group. If we become aware we have inadvertently done so, we will take prompt action to delete such information. Parents or legal guardians who believe their child has provided personal information may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to update or amend this Privacy Policy at any time, in response to evolving regulatory requirements, service changes, or user feedback. Substantive modifications will be communicated through appropriate channels, which may include Website notices or email alerts. Continued use of our services after changes constitutes your acceptance of the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal data, please contact us via:
Email: [email protected]
Website: https://bsb-software.com
BSB Software is dedicated to ensuring compliance with applicable data privacy standards and providing clear, trustworthy practices for the collection and processing of your data. Should you have any privacy concerns, please don’t hesitate to reach out.